When Jenny Riojas walked into the Caring Nannies’ office in the spring of 2011, our staff agreed unanimously that Jenny was the “It” girl we needed in our office! But Jenny had come in for a part-time nanny position, three long days per week, and at that time, she wasn’t wanting to work full-time. We definitely needed someone five days per week.
She had every quality we could ever want: 10+ years of nanny experience, 3 years of office experience,  prior experience as a Placement Consultant at ABC Nannies in Denver, Colorado. She was professional, with a Bachelor’s Degree in Elementary Education,  well-spoken, warm, animated, and experienced both as a nanny and a Mom, with two boys, ages 6 and 4.  It took some convincing to get Jenny to agree to work in our office! Happily for us, the family we sent her to did not interview her fast enough–that does sometimes happen– and we worked out a compromise: she could work at home two days per week to be Mom to her boys, and in the office three days per week.

In the five years since the day she walked in, Jenny has taken Caring Nannies to new heights:  by expanding our Temporary Services to include Event Care, and Corporate Back-up Care; by initiating a new software program that saves our staff valuable hours;  by being an integral part of our education / training programs; and by continual growth of the domestic staffing side of the business. Her husband Jason has now taken over the accounting and bookkeeping as well.

Our own personal families have grown close over the past 5 years and Jenny has offered many a time to fill in the gaps with my own grandkids when I can’t be there. She brings Jason and her boys, now 11 and 9 to family parties and celebrations, where her parenting skills always bring remarks, like: “Those are the sweetest and best behaved boys I have ever met!”
At the end of 2015, Jenny purchased Caring Nannies from me after 32 years. I thought that after all that time, I would feel like it was one of my kids and miss it terribly. However, I am so busy with my second career, that I hardly have time to even think about it. I have five grandchildren that are five and under, with two more in the works. I enjoy teaching English to new refugees, going to hot yoga in the middle of the day, going on 20+ mile bike rides with friends, gardening, coordinating a class, studying, and a myriad of fun activities that don’t require me to sit at a desk all day! I think I am busier than before I retired!
I am grateful to Jenny for all the years of service she’s given our families and nannies and our corporate clients, and I’m excited to see where she takes Caring Nannies!
Beth Weise
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The INA has just released the results of their 2014 Nanny Salary and Benefits Survey. Are you paying your nanny enough?

Am I paying my nanny appropriately? To answer this question, the International Nanny Association has released the results of their 2014 Nanny Salary and Benefits survey, done in conjunction with Survey Design & Analysis, a professional research firm.

The purpose of this annual survey is to collect data on the state of the nanny industry, to see if the profession is keeping up with the economic gains in the US. A new twist is that for the first time, the survey included international data, especially from Australia. Australian salaries are a bit higher than the US. One online source,  quoted $15-$25 per hour or an average of $20 for an Australian nanny. Some of the new questions this year were designed to determine how additional training and experience affects salaries.

Comparisons were made back to the 2012 INA Nanny Salary and Benefits survey to highlight trends.

General trends

Only 8% of responders were live-in nannies, a trend we have definitely seen in Arizona, where live-in nanny placements have become increasingly rare. Also not surprisingly, 85% of respondents have some college education, and three fourths work full-time. The percent of full-time nannies is up 7% since 2012. Happily, 67% have a written work agreement in place, but this number goes up to 80% if they were placed by a ‘brick and mortar’ agency like Caring Nannies. Caring Nannies sees a written working agreement essential for long term satisfaction and longevity in the nanny/family relationship. However, only half of the respondents reported that what they’re actually doing on a daily basis matches their written list of duties.

Reporters included 38% who described themselves as nanny/house managers. 72% have more than 5 years of experience in the profession.

Additional salary findings-

  • The average salary families are paying the nanny is $18.66, which is up $1 from 2012
  • Salary increases are up – 49% got increases in the past 12 months, compared to only 38% in a more cautious 2012.
  • The more experienced and educated nannies tend to get the higher salaries. No surprise there.
  • Annual bonuses hit 60%, up from 53% in 2011.
  • Families paying their nannies legally topped out at 64%.

Nanny benefits-

  • In 2012, 66% of nannies received paid holidays, now down to 57%, and 62% get a paid vacation.
  • “Guaranteed pay”, when the family is paying the nanny while on an extended trip, or when Grandma comes to town, is at 71%.
  • Health Insurance is still an unusual benefit for the nanny profession, staying at 10% for full health insurance and 12% for partial. This is an area for employers to consider, as it gives the family and the nanny healthy tax breaks ,initiated in 2012 for employer provided health insurance.

Where are nannies finding their jobs?

39% got their current job through brick and mortar nanny referral agencies, and 34% online, a 10% increase from 2012.

The INA tells us that “Survey Design and Analysis’ concluded that improved economic conditions are evident in the nanny industry; with higher hourly rate, more bonuses, more full time work.” So, most families are paying their nanny appropriately, according to the survey.

They see technology changing the industry via greater use of online classes, online job postings, and more families paying their nanny via payroll services. Education level and experience of nannies and most aspects of the nanny job have stayed constant since 2011.
See the complete survey at  2014_INA_Salary and Benefits Survey.

Beth

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Nanny background screening is more than a Nanny Background check. The nanny industry – nannies, nanny referral professionals, nanny background screeners and educators – share an overwhelming concern for the wellbeing of the children being cared for by A nanny in their home. We are all child care professionals. Sadly, there is yet another story makingthe news rounds about a nanny hired from an online venue mistreating the children in her care. The nanny was ‘caught’ on a nanny cam.

The International Nanny Association (INA) and the Alliance of Premier Nanny Agencies (APNA) want to inform parents that a computerized background check is quite simply insufficient ‘screening’ to evaluate a nanny applicant. The digital, criminal “background check” creates a false sense of security for families.

True nanny background screening also must include careful, probing interviews, and thorough reference checks. INA  and APNA agency members are experts at nanny screening.

So what do families need to do to carefully screen a nanny applicant?

  1. Verify Applicant Identity: It is only logical to first confirm that the individual applicant is who she says she is. Government issued photo identification should be reviewed at the beginning of any nanny interview. This can be a drivers’ license, passport, or a state-issued identification card.
  2. Gather a Comprehensive Work History: INA member Daryl Camarillo, Stanford Park Nannies, recommends that families “Verify and interview all previous employers (even non-childcare related) and do a thorough accounting for all gaps in work history.”
  3. Interview Carefully: A common mistake families make is using the interview to determine if the nanny is agreeable to hours, pay and scope of duties. This is totally insufficient to find out if this candidate will be a quality nanny. A good rule of thumb is if the interviewer is talking more than the person being interviewed, you are not asking the right questions. Behavioral interviewing is the gold standard.INA member Marc Lenes, Wee Care Nanny Agency, states that “It is imperative to meet and get to know the potential nanny in person. Together you should go over a comprehensive employment application and zero in on gaps in work history, discuss previous JOBS in detail and gauge responses to gently probing questions that will help with the vetting process.”Australia’s Placement Solutions’ Louise Dunham shares “Three techniques we use are 1) listen carefully for the pregnant pauses when questioning a referee ..the nervous schooled referees sometimes confess here; 2) asking an open ended question such as “Describe  to me your typical day looking after a baby and a toddler” will soon show you whether they have actually spent a day doing that and whether they are proactive carers and 3) lastly a trick question ” under what circumstances would you smack a child?” The ONLY answer we want is ‘Never ‘.”Sandra Costantino, Neighborhood Nannies, has more than 30 years experience matching nannies and families. She reports “So often we are told by our families about “gut reaction.”  There is absolutely no substitute for that than in meeting A potential
    candidate in person and looking into their eyes and understanding their body language and their answer to questions asked and their comments in general.  A wealth of knowledge is transferred without even knowing it. You cannot get that ‘online‘.”

4. VerifyReferences:HomeWork SolutionsKathleen Webb advises families to “Personally speak to all references. Verify how they know the applicant. Ask questions and wait for answers. Avoid giving verbal clues of agreement or disagreement.”Fake references are a real problem for families HIRING A NANNY.Experienced NANNY AGENCY staff are highly skilled at detecting references that are simply “off.” When checking a work reference, you may want to ask questions such as “When did she work for you?” or “Tell me about your children – how old were they?” You will be surprised how often the person coached to give the reference trips up on the fine details. When talking to a nanny’s references, experienced reference checkers often try to obtain a third party or ‘wild card’ reference. This would be someone else known by both the reference and the candidate whom you may use as an additional reference. Third party references are invaluable, as they have most likely not been cherry-picked by the candidate and have not been briefed on the reference check ahead of time.

5. Schedule a Second, Working Interview: Bring the candidate back at a time when you and the children are both present. Allow the applicant to observe your typical family rhythms, patterns, and interactions. After some orientation, step back and allow some time for the applicant to interact with the children independently (you observe). Of course you will pay the applicant for her time.

The International Nanny Association (INA) is dedicated to helping families find quality in-home childcare. The APNA is a regulated membership organization that establishes standards in the nanny and household staffing industry. Both organizations recognize that families are increasingly turning to online nanny recruiting venues when hiring. The INA and APNA feel strongly that the information above can assist a family to better screen their nanny job applicants. We further recommend that families who are not confident in their interview and screening skills, or simply do not have the time or talent to perform this thorough vetting, strongly consider engaging the services of a professional NANNY REFERRAL agency. “Liking a nanny isn’t enough, we’d would argue your children deserve more,” advises Jami Denis, ABC Nannies.” Hiring a professional nanny agency to walk you through the screening, interviewing, hiring and employment process allows parents peace of mind when they need it most.”  APNA member agencies can be found at the online directory athttp://apnananny.org. INA member agencies can be found in the online directory at Nanny.org.
Thank you to our partners at the INA for this guest blog

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Webinar Date/Time and Info
Part One: Respect
Sunday September 15, 2013
Time: 6pm PST/6

TEACH RESPECT: It is not what you say,  but how you say it! Back to school means back to basics with character building skills. Kids and adults need help to interact respectfully. Dr G gives concrete tips and tools to teach respectful behavior towards others and oneself!

Registration for the first of three Doctor G webinars, “Part One: Respect” will end today.

Learn more and register today athttps://www.nanny.org/doctor-g-webinar

Beth

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Announcing INA’s Fall
2013 Virtual Learning SeriesWith
Doctor G, Deborah Gilboa, M.D. “3 R’s of Parenting; Respect, Resilience, Responsibility in Children, Charges, and Employees”
We’ve met her at the INA Annual Conference, and now Parenting Expert and board certified family physician Deborah Gilboa, M.D., aka “Doctor G,” has teamed with the INA to present INA’s Fall 2013 Virtual Learning Series based around her 3’R’s of parenting;: Respect, Responsibility and Resilience.
“We live in a busy world. Parents and caregivers rarely get to hit the pause button and learn new skills and information on age appropriate topics. The key to raising kids who can launch successfully, lies in character building,” says Doctor G. “These webinars are intended to further empower parents and care givers. My goal is to validate and appreciate the difference that they make in their kids’ lives through intentional parenting. When parents are effective, kids get healthier!”
Each 90-minute stand-alone webinar focuses on a character trait, rational and real life age specific application of the 3R’s. This webinars series can be experienced individually or as a package. Participants are invited to join one, two, or all three webinars. The three webinars are open to the public as well as INA members. Members may register free of charge by logging into their nanny.org account and completing the form on the “My Home” page. Non-members may participate by either purchasing individual webinar sessions or a package of all three sessions through the INA e-store www.nanny.org/estore-webinars , or by joining the INA.

Webinar dates and topics:
Webinar One: Teach Respect September 15, 2013 Time: 9pm EST/6pm PST
Teach Respect. It’s not what you say, but how you say it! Back to school means back to basics with character building skills. Kids and adults both need help to interact respectfully. Doctor G gives concrete tips and tools to teach respectful behavior, towards others and oneself!

Webinar Two: Resilience October 20, 2013 Time: 9pm EST/6pm PST
Teach Resilience. Life flows better when we have the tools we need to handle the tough stuff. Setbacks and challenges will arise and Doctor G explains how to lay the groundwork for resilience, while managing obstacles when they occur.http://www.youtube.com/watch?v=mqSHY5kD7sI·

Webinar Three: Responsibility November10, 2013 Time: 9pm EST/6pm PST
Teach Responsibility. A good work ethic can be the difference between surviving and thriving. Doctor G shares activities and tips to pass on a responsible attitude to charges, employees, and loved ones! http://www.youtube.com/watch?v=uzSw5kXwGOE

Doctor G empowers parents to increase their knowledge and activate their existing parenting instincts. Sometimes, these skills get dampened by stress, doubt and guilt with the pace and volume of everyday activities. “We all want to raise kids to be people that we respect and admire,” says Doctor G.

Doctor G is the author of three “little books,” and her upcoming book will be published during Fall 2014 by Demos Publishing. She offers workshops, seminars, virtual events, and more to meet the needs of parents worldwide who reach out with their parenting concerns and questions. A board certified family physician, she is the creator and author of askdoctorg.com, an online resource for parents. Doctor G is a regular contributor to Pittsburgh Today Live, PBS’ iQ Smartparent, and numerous print and on-line publications including Huffington Post and Parents.com. www.askdoctorg.com.

Beth Weise

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This is a good time for our families to compare their nanny salary and benefits package to the national average.
Nanny Pay.

  • Half of nannies are paid hourly, one third are paid weekly
  • The average hourly wage is $17.44 and the median is $16
  • 36% of nannies are not compensated for overtime

Nanny Profile

  • Only 10% of nannies are live-in.
  • 71% of nannies have some college education

Nanny Benefits

  • 66% of nannies get paid holidays
  • 64% of nannies get paid vacation (89% get two weeks)
  • 13% of nannies get no benefits
  • The average holiday bonus was $324

Aspects of nanny job

  • 72% of nannies get paid when employer does not need them
  • 11% of nannies care for special needs children
  • 76% of nannies have been with their current employer more than three years
  • 79% of nannies work for couples where both parents are working
  • 66% of employers withhold federal taxes
  • 3% of nannies are paid through a payroll service
  • 66% of nannies say they earn more than they did in 2008

Click here to see the entire survey

Beth

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Jenny Riojas, Placement Counselor at Caring Nannies is pictured with the staff from ABC Nannies in Denver, CO and The Help Company in CA.

JENNY REPRESENTS CARING NANNIES AT 2012 APNA CONFERENCE IN WASHINGTON DC
On October 11-13, I was privileged to attend the 2012 Association of Premier Nanny Agencies (APNA) annual conference in Washington DC with top-notch nanny agencies from all over the US. Dynamic professionals in the domestic staffing industry networked, shared, and generated ideas to better serve our families and nannies in our own Phoenix community.

We shared ideas about how to exceed client expectations, how to attract top candidates and communicate our vision, expectations and boundaries effectively with our nannies. We want to create a common feeling of pride and belonging and to detail our commitment to them. Events like this help us stay on top of the lastest background checks, providing high quality customer service, and ways to improve our service to our trusted, loyal families. Belonging to APNA (Association of Premier Nanny Agencies) and the INA (International

Nanny Association) and DEMA (Domestic Estate Managers Association) signifies an adherence to rigorous standards and ethics in the direction we take our business. Caring Nannies is continually striving to improve our offerings and give each family the top-notch help they deserve.
We have a vision to be the premier agency in Arizona and we’re so grateful to our wonderful nannies and valued families for bringing us to the place we are now.
We feel that we are not only building a business but building friendships as well.  Since we are the only agency in AZ affiliated with APNA, we have much pride in attending these national conferences and implementing all that we learn to continue to be at the top of our industry.
I reunited with old friends, made new friends, toured the sights of Washington DC, and enjoyed a fulfilling, successful weekend!

Jenny exploring the White House and DC while attending the 2012 APNA conference.

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